Training is provided in various settings and many different ways including workshops or seminars. These are examples of training.
1. Cross-cultural issues
- Cultural awareness
- Cross-cultural transition and cultural adaptation
- Dealing with racial and cultural discrimination in organisations
- Issues of overseas students
- Cross-cultural relationships
- How to use cultural difference as a positive force
Cross-cultural training for expatriates and families
2. Communication skills
The main aim of this training is to give insight into the difficult situations people can experience and to facilitate the development of some helpful coping strategies for use during their stay in Britain.
Cross-cultural training in organisations
The UK is a multicultural society and there are many opportunities for people from different cultural backgrounds to work together. Cross-cultural issues are complex, and misunderstandings and conflicts can easily occur due to cultural differences. This training includes exploring the role of diversity and helps individuals and organisations to function effectively using difference as a positive force, when cultural issues are addressed.
Working with overseas students in higher education
This training is designed to offer insight into how to support overseas students. There is often a big gap between the experiences and expectations of educational staff and overseas students. In this training, issues which overseas students normally have are addressed and we explore how to help them to study in the UK in a better way.
- Listening skills
- Counselling skills
Dealing with complaints in the call centres
3. Psychological issues
Being at the receiving end of a complaint is not easy and very stressful. Angry customers can generate exasperation for staff but they have to exercise self restraint and deal with complaints effectively. Showing empathy and using listening skills is a very useful tool. This training aims to develop the skills of active listening and gives insights into how staff can deal with complaints in a constructive way.
Acquiring counselling skills
Counselling skills, active listening or showing empathy, can be beneficial for certain professions such as staff in hospital or school. This training facilitates employees to gain such skills in order to improve their communication at work.
- Raising self-awareness
- Anger management
- Anxiety management
- Dealing with pressure
How to deal with pressure
4. Mental health issues
It is common that people feel pressure especially if they fear failure. They are worried that if they make mistakes, other people might find out their incompetence. This training assists people to be more aware of their behaviour patterns and how they feel pressure, and gives insight into how they can improve the situation.
Many people think that anger is negative and bad. They try to suppress it. Actually anger is not bad at all when it is used appropriately. Anger can generate very good energy. This training is not about how to get rid of anger, but how to use anger as a positive force.
- Stress management
- Carers of people who have serious illness
- Ethnic minority issues
Carers of people who have serious illness
D. Experiences in consultancy and training
Training is provided for carers who support patients suffering from serious illness such as cancer. Such carers often find it very difficult to know what to say to patients and how best to be of help. This training gives supportive insights and many helpful tips.
Mental health for ethnic minorities
Treatments for mental health are mostly based on Western approaches and some aspects do not apply to ethnic minorities culturally. This training explores what are the culturally sensitive approaches and gives insights into how to work with people from ethnic minority backgrounds.
Examples of experience in organisational development consultancy and training include:
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- Consultancy on cross-cultural relationships within organisations in the UK
- Consultancy on cross-cultural communication between local and Japanese staff for Japanese companies in the UK
- Cultural awareness, anxiety management and preparation for business trips to Japan
- Consultancy on cultural awareness for working with Japanese staff within a company
- Training on cultural awareness and staff development in working with Japanese customers for British companies
- Consultancy and training on how to support overseas students in higher education
- Workshop on cross-cultural counselling
- Workshop on mental health issues and cultural adaptation for the Japanese community
- Talk on midlife crisis for the Japanese community
- Talk on how to support elderly people in depression
- Talk on reverse culture shock for JET programme
- Talk on "Japanese cross-cultural adaptation", Richmond College, London
- Consultancy on cross-cultural issues for production
- EAP Counselling