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A. Organisational Development Consultancy

Organisational development consultancy is available in these areas.




1. Working with interpersonal issues and group dynamics

Interpersonal problems in organisations can affect motivation of the staff and productivity. Consultancy is offered in order to facilitate the staff to explore and work on difficulties and how their problems can be solved, by looking into the group dynamics and communication patterns in organisations. It also explores how people can use their own resources and potentials effectively.

2. Diversity and multiculturalism in organisations

Working across cultures can cause stress, and workers from different cultures are apt to have difficulties and conflicts. The quality of the relationships at work can affect productivity and efficiency. It is essential to understand the role of group dynamics in the work environment and to develop strategies to deal with the conflict and miscommunication generated by cultural differences; this enables difference and diversity to act as a positive force within the organisation.

3. Mental health issues in organisations

Nowadays mental health issues in organisations inevitably have to be tackled. It helps to identify where problems arise and to explore how to create a healthy environment as well as to address stress management in the workplace.

4. Japan-UK issues in organisations

British and Japanese staff experience vast cultural differences. For instance, the concepts of team building and group dynamics can be viewed differently between individualistic and collectivistic societies. For successful organisational development, it is essential to understand problems arising from cultural differences and to explore how to resolve them.







B. Consultancy on multiculturalism

Consultancy is provided to media, productions or agents in order to give insights into multiculturalism. Consultation can be tailored for the needs of the customers.







C. Training,workshops and seminars

Training is provided in various settings and many different ways including workshops or seminars. These are examples of training.



1. Cross-cultural issues

  • Cultural awareness
  • Cross-cultural transition and cultural adaptation
  • Dealing with racial and cultural discrimination in organisations
  • Issues of overseas students
  • Cross-cultural relationships
  • How to use cultural difference as a positive force


Examples


Cross-cultural training for expatriates and families

The main aim of this training is to give insight into the difficult situations people can experience and to facilitate the development of some helpful coping strategies for use during their stay in Britain.


Cross-cultural training in organisations

The UK is a multicultural society and there are many opportunities for people from different cultural backgrounds to work together. Cross-cultural issues are complex, and misunderstandings and conflicts can easily occur due to cultural differences. This training includes exploring the role of diversity and helps individuals and organisations to function effectively using difference as a positive force, when cultural issues are addressed.


Working with overseas students in higher education

This training is designed to offer insight into how to support overseas students. There is often a big gap between the experiences and expectations of educational staff and overseas students. In this training, issues which overseas students normally have are addressed and we explore how to help them to study in the UK in a better way.



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2. Communication skills
  • Listening skills
  • Counselling skills
  • Assertiveness


Examples


Dealing with complaints in the call centres

Being at the receiving end of a complaint is not easy and very stressful. Angry customers can generate exasperation for staff but they have to exercise self restraint and deal with complaints effectively. Showing empathy and using listening skills is a very useful tool. This training aims to develop the skills of active listening and gives insights into how staff can deal with complaints in a constructive way.


Acquiring counselling skills

Counselling skills, active listening or showing empathy, can be beneficial for certain professions such as staff in hospital or school. This training facilitates employees to gain such skills in order to improve their communication at work.



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3. Psychological issues
  • Raising self-awareness
  • Anger management
  • Anxiety management
  • Dealing with pressure


Examples


How to deal with pressure

It is common that people feel pressure especially if they fear failure. They are worried that if they make mistakes, other people might find out their incompetence. This training assists people to be more aware of their behaviour patterns and how they feel pressure, and gives insight into how they can improve the situation.


Anger management

Many people think that anger is negative and bad. They try to suppress it. Actually anger is not bad at all when it is used appropriately. Anger can generate very good energy. This training is not about how to get rid of anger, but how to use anger as a positive force.



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4. Mental health issues
  • Stress management
  • Relaxation
  • Carers of people who have serious illness
  • Ethnic minority issues


Examples


Carers of people who have serious illness

Training is provided for carers who support patients suffering from serious illness such as cancer. Such carers often find it very difficult to know what to say to patients and how best to be of help. This training gives supportive insights and many helpful tips.


Mental health for ethnic minorities

Treatments for mental health are mostly based on Western approaches and some aspects do not apply to ethnic minorities culturally. This training explores what are the culturally sensitive approaches and gives insights into how to work with people from ethnic minority backgrounds.



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D. Experiences in consultancy and training

Examples of experience in organisational development consultancy and training include:


  • Consultancy on cross-cultural relationships within organisations in the UK
  • Consultancy on cross-cultural communication between local and Japanese staff for Japanese companies in the UK
  • Cultural awareness, anxiety management and preparation for business trips to Japan
  • Consultancy on cultural awareness for working with Japanese staff within a company
  • Training on cultural awareness and staff development in working with Japanese customers for British companies
  • Consultancy and training on how to support overseas students in higher education
  • Workshop on cross-cultural counselling
  • Workshop on mental health issues and cultural adaptation for the Japanese community
  • Talk on midlife crisis for the Japanese community
  • Talk on how to support elderly people in depression
  • Talk on reverse culture shock for JET programme
  • Talk on "Japanese cross-cultural adaptation", Richmond College, London
  • Consultancy on cross-cultural issues for production
  • EAP Counselling



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